Privacy Notice
DCLS Limited (“DCLS”, “We”, “Us”, “Our”) is committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and other applicable data protection laws.
We are registered with the Information Commissioner’s Office (ICO) under reference number ZB 663990.
By ordering a training course or using our website, www.thecultureacademy.org.uk, you agree to Our Terms and Conditions of Supply, Our Website Terms of Use, and this Privacy Notice.
Contents
1. Information About DCLS
2. What This Privacy Notice Covers
3. What Is Personal Data
4. What Are Your Rights
5. What Personal Data Do We Collect and How
6. How DCLS Uses Your Personal Data
7. Security and Your Personal Information
8. What Personal Data Does DCLS Share
9. Social Media
10. How Long Will DCLS Keep Your Personal Data
11. How You Can Access Your Personal Data
12. How You Can Contact DCLS
13. Changes and Updates to This Privacy Notice
1. Information About DCLS
DCLS Limited provides training courses through our online platform, the Learner Management System. Our mission is to support learners and organisations in developing knowledge and skills in a safe, respectful, and transparent environment.
DCLS is a sister hub to The Culture Academy, operating under the same provider. Both hubs share the same commitment to delivering high-quality training and safeguarding the privacy of learners and customers.
For individual customers and learners, DCLS acts as a Data Controller. For corporate customers and learners, DCLS acts as a Data Processor. Corporate customers should refer to Clause 10, ‘Data Processing Agreement’, in the Terms and Conditions of Supply.
2. What This Privacy Notice Covers
This Privacy Notice explains:
• What personal data we collect.
• How we use and protect your personal data.
• When and why we share personal data.
• How long we keep personal data.
• Your rights regarding your personal data.
3. What Is Personal Data
“Personal data” means any information relating to an identified or identifiable natural person. Examples include your name, email address, payment details, and information about your learning progress.
We do not process special category data, nor do we knowingly collect data from children under the age of 16.
4. What Are Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the following rights:
• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to ask us to correct inaccurate or incomplete data.
• Right to erasure — to request deletion of your personal data where lawful grounds apply.
• Right to restrict processing — to limit how we process your data in certain circumstances.
• Right to data portability — to receive your data in a structured, commonly used format.
• Right to object — to object to certain types of processing, such as direct marketing.
• Right to lodge a complaint — with the ICO if you believe your rights have been infringed.
5. What Personal Data Do We Collect and How
We collect personal data when you:
• Register for a course.
• Create or update a learner account.
• Communicate with us by email or through our platform.
• Engage with learning activities and assessments.
The data collected may include:
• Identification details (name, email address, postal address).
• Account information (username, password, learner ID).
• Transactional data (payment records, invoices).
• Learning records (course enrolments, progress, assessments, certifications).
• Communications (emails, messages sent via our platform).
6. How DCLS Uses Your Personal Data
We use your personal data to:
• Provide access to training courses.
• Support your learning journey.
• Manage customer accounts and payments.
• Communicate with you about your course.
• Meet our legal and regulatory obligations.
• Improve our services and maintain platform security.
7. Security and Your Personal Information
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
All payment transactions are protected by SSL (Secure Socket Layer) encryption technology, ensuring that sensitive information such as payment details is transmitted securely.
8. What Personal Data Does DCLS Share
We may share your personal data with:
• Service providers who help us deliver our courses.
• Regulatory bodies where required by law.
• Corporate customers (for learners enrolled through their organisation).
We do not sell your personal data.
9. Social Media
If you interact with us through social media platforms, please note that your data is also subject to the privacy policies of those platforms.
10. How Long Will DCLS Keep Your Personal Data
We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Notice, or as required by law. Typically, learner records are retained for a period necessary to demonstrate compliance and certification validity, unless a longer retention period is required by law.
11. How You Can Access Your Personal Data
You may request access to the personal data we hold about you by contacting us directly.
12. How You Can Contact DCLS
If you have any questions about this Privacy Notice or how we handle your data, please contact us at:
Email: Samanthapearsall22@outlook.com
Address: TBC
13. Changes and Updates to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in law, technology, or our practices. Any updates will be published on www.thecultureacademy.org.uk.